1. Unlock the window.
2. Raise the lower sash a minimum of 3 inches.
3. Pull both tilt latch buttons (located on the top rail of the sash) towards the center of the sash to disengage them from the main frame jambs. (photo 1)
4. With both hands, carefully pull the top of the lower sash in toward you to a horizontal position. (photo2)
5. Support the sash while cleaning the exterior. (photo 3)

To tilt the upper sash, follow these steps:

1. Lower the upper sash to at least 2 inches above the sash stops (located in the lower outside track).
2. Pull both tilt latch buttons toward the center of the sash to disengage them from the main frame jambs.
3. With both hands, carefully pull the top of the upper sash in toward you and rest it on top of the supported lower sash. (The upper sash cannot be tilted in without the lower sash being tilted in.) (photo 4)

To replace the sashes to the operating positions, hold the top rail fo the sash with both hands and push it all the way into the main frame tracks. Make certain that the tilt latch buttons click in to lock the sash in the main frame. If teh tilt latches are not re-engaged in the main frame, the sash may fall inward unexpectedly.

Note: To tilt both sashes in, tilt the lower sash in first, then tilt in the upper sash. To re-engage the sashes, reposition the upper sash first, then the lower sash.

Photo 4